Partner Rules

Program compliance and partner responsibilities

These rules protect you, your customers, and the integrity of the program. Please read them carefully before applying.

"Technicians may explain the offer and assist with setup, but every purchase must be completed directly by the end customer using the customer's own payment method."

What You Can Do

Explain the TotalAV offer and its benefits to customers

Demonstrate the product's features on the customer's device

Assist with software installation and setup after purchase

Show the purchase page and walk the customer through the checkout

Answer customer questions about pricing, features, and billing terms

Encourage customers to review the final checkout terms before purchasing

Recommend the most relevant offer flow based on the customer's device

What You Must Never Do

Pay for a subscription on the customer's behalf — ever

Use your own credit card, debit card, or payment method for a customer purchase

Self-purchase subscriptions to inflate your activation count

Encourage a customer to buy and cancel immediately to trigger a reward

Create fake, fraudulent, or artificial activations of any kind

Mislead customers about the product, pricing, or billing terms

Pressure customers into purchasing — the offer should be presented as optional

Enforcement

Consequences and reward criteria

Reward Qualification

Partner rewards are issued 60 days after a valid customer subscription is confirmed. This waiting period exists to verify that each subscription is real, active, and from a legitimate end customer. Subscriptions that are refunded, cancelled, or flagged as fraudulent within this period do not qualify.

Payment Rule

Every purchase must be completed by the end customer using the customer's own payment method. The technician must never pay on behalf of the customer, use their own card, or pre-purchase subscriptions for later distribution. There are no exceptions to this rule.

Offer Accuracy

Entry prices, included extras, billing frequency, renewal rates, refund windows, and displayed currency (USD, EUR, or GBP) may vary depending on the customer's device, offer flow, and region. Technicians should encourage customers to review the final checkout terms before completing their purchase and should never misrepresent the offer.

Violations

Fraudulent or artificial activity — including self-purchases, fake activations, misleading tactics, and encouraging "buy now and cancel" behavior — may result in:

• Rejected rewards for affected subscriptions

• Forfeiture of pending payments

• Permanent removal from the Technician Partner Program

The program operates on a zero-tolerance policy for fraud.

Ready to apply with confidence?

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