Frequently asked questions

Computer repair shops, mobile phone repair technicians, IT service providers, device support businesses, and independent technicians who regularly service computers and mobile devices. You must operate a legitimate service business.

No. There is no fee to apply or participate in the Technician Partner Program. You can start offering protection to your customers as soon as your application is approved.

Most applications are reviewed within a few business days. You'll receive a confirmation email with next steps once approved.

Approved partners receive offer explanation guides, optional in-store materials, and dedicated partner support to help you integrate the offer into your service workflow.

Customers receive a discounted subscription to TotalAV protection software. The specific package, included extras, and entry price depend on the device used and the offer flow the customer enters. For example, a PC-based antivirus offer may include bonus tools like a Mac Cleaner or additional device licences, while a mobile offer may include an Android Optimizer or extra antivirus licences. Pricing is shown in the customer's local currency (USD, EUR, or GBP) and all final terms are displayed at checkout.

You can recommend TotalAV protection to any customer who may benefit — particularly those coming in for repairs, cleanups, setups, or device optimization. The offer is relevant to both computer and mobile device customers.

The offer page adapts based on the customer's device and region. A customer opening the link on a PC may see an annual antivirus package with desktop-focused extras, while a customer on a mobile device may see a monthly plan with mobile-optimised tools. Entry prices, included bonuses, renewal billing cycles, and refund windows may all vary by flow. Customers should always review the final checkout details before completing their purchase.

Customers are billed in their local currency based on their country or billing region. Pricing may appear in USD, EUR, or GBP. The exact amount and currency are always displayed on the checkout page before the customer confirms their purchase.

No. Renewal terms differ by offer flow. Some subscriptions renew annually, others renew monthly. The renewal price, billing cycle, and refund window are clearly stated in the checkout terms the customer sees before purchase. As a technician, you should encourage customers to review these terms carefully.

No. The purchase must always be completed by the end customer using the customer's own credit or debit card. Technicians must never pay on behalf of a customer, use their own payment method, or pre-purchase subscriptions. Rewards are only issued for valid end-customer purchases.

Yes. You may explain the offer, demonstrate the product, and assist with installation or setup on the customer's device. The only step the customer must handle personally is the payment itself.

No. Self-purchases, fake activations, misleading tactics, and encouraging customers to buy and cancel immediately are strictly prohibited. Any fraudulent or artificial activity may result in rejected rewards and permanent removal from the program.

Rewards are performance-based and tied to valid customer activations. Rewards are issued 60 days after a valid customer subscription is confirmed, provided the subscription remains active and legitimate. The program also includes progressive monthly bonuses based on subscription volume — for example, reaching 10+ valid subscriptions in a month unlocks a bonus tier, and 30+ unlocks a higher tier. Exact details are shared upon approval.

Only valid, active end-customer subscriptions qualify for partner rewards. Rewards are assessed 60 days after the subscription date. If a subscription is refunded, cancelled, or flagged as fraudulent within that period, the associated reward will not be issued.

Approved partners receive access to a reporting dashboard where you can monitor valid activations, pending rewards, and bonus tier progress.