Step by Step
Each step in detail
1
Recommend protection during or after the service
As you finish a repair, cleanup, virus removal, device setup, or optimization, introduce the TotalAV offer naturally. You might say something like:
Example conversation:"Your device is all set. One thing I'd recommend — since you came in for [virus removal / a cleanup / a setup], it's worth protecting it going forward. We have a partner deal with TotalAV — antivirus and device protection starting from €19 for a full year. Want me to show you?"
You can show the offer page on the customer's device, walk them through the features, and explain what's included. This is your role — education and recommendation.
2
The customer completes the purchase themselves
Once the customer is interested, they review the offer on their device. The purchase page shows the discounted price, included extras, and billing terms. The customer enters their own payment details and completes the transaction.
Critical rule: You must never enter payment details for the customer, use your own card, or pay on their behalf. The purchase must be 100% customer-initiated and customer-paid.
You may help the customer install the software on their device after purchase. Installation assistance is encouraged — payment assistance is not.
3
You earn partner rewards for valid subscriptions
Every valid subscription is tracked to your partner account automatically. Rewards are issued 60 days after the customer's subscription is confirmed, giving time to verify that the subscription is real, active, and legitimate.
As your monthly volume increases, you unlock progressive bonus tiers — 10+ valid subscriptions per month unlocks the Growth bonus, and 30+ unlocks the Volume bonus.
Important:Only real, active end-customer subscriptions qualify. Self-purchases, fake activations, and subscriptions that are refunded or cancelled within the assessment period do not earn rewards.
